Shipping & Returns

Delivery & Shipping

We process orders within 3-5 working days. A shipping charge will be added to your order; this is calculated automatically and is based on the weight and destination of your order. We use the published First Class (UK), International Airmail (outside UK) rates directly from the Royal Mail (or courier) plus UK sales tax (refunded for most export orders) and a small charge to cover packaging costs. If you have any questions about our shipping rates, please contact us.

 

Out of Stock Items

If an item that you have ordered is temporarily out of stock we will contact you with an indication as to when you are likely to receive it and/or offer you an alternative or a refund.

 

Damaged / Incorrect Goods

If you receive an order, where the bottle has leaked, been broken, was not the correct product, or otherwise un-useable, please contact us immediately (via email or phone). In circumstances like this, we will correct the mistake as soon as possible to your satisfaction.

 

Defective Products 

We offer a 14 day money back guarantee on defective items in their original packaging. Returns must be received by KLOO within 5 working days of the original order to qualify for this guarantee. 

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